You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. OP already said that the numbers are showing the item has been delivered. Royal Mail claims can be done online, though is a faff. Recently a new eBay member (joined Aug. 8, 2013) purchased a camera using Buy It Now the same day he joined eBay. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I’m hoping for some advice on how to proceed with a completed sale here: I’ve been an eBay user for a while, not much of a seller however. We purchased the shipping through Amazon services. posted 2008-Oct-17, 3:26 pm … You will need to take photo copies of your proof of post (RM needs the original), and also attach a print of the eBay page, Paypal refund and copies of all correspondence to help your case. Buyer George John Received The Item & Claiming Fot Item Not Received. Now not responding, what shall I do? I would imagine that amazon keeps an eye on buyers who repeat this scam? Let Amazon provide them with ideas for finding their item and a link to support if they can’t. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ref: whrl.pl/RbEXig. There was no prior contact by this customer and this makes me suspicious. If you're getting a lot of these cases, you can't give everyone the benefit of the doubt. Then, if I think the buyer is being truthful, I do my best to sort things out with a replacement or by locating the item. > Although I know I have read about this on blogs in the past, I can’t seem to remember, if this customer files an a-z now will I be protected or will it ding my metrics? Question. But in any case, I wouldn’t say that to the buyer. Out-of-app payments do not offer any protection and are against our rules. Buyer rejected the idea that the parcel had been delivered to them so I called AP and they gave me the recipients name of signature, relayed that back to the buyer who claimed not knowing anyone of that name and requested from me a refund of the purchase price on the basis of a misdelivery taking place otherwise they would lodge a item not received claim with Paypal. But 1 in 15 is just disgusting Standard procedure for Australia Post is to return items that are not delivered, I have not received even 1 item back , that is a 0% return rate. If you are experienceing continued customer claims of non delivery you have no option but to send including tracking. I'll do this from now one. eBay are apparently holding my funds in paypal. > Case says waiting for buyer to respond. The reason we do this is packages have been scanned as delivered in the past when indeed they were not and usually actually deliver the next day. ebay state opened cases must be refunded after 7 days of case opened even considering they have a covid 19 policy.Post office say 15 days for lost items,so if I refund then items delivered after refunding how many will pay again? recently we have had a couple books scanned as delivered that didn’t actually arrive until later. Beginning May 1, 2016, Amazon Customer Service advised us that they will handle all claims regarding orders marked as “delivered” by a carrier Thank you for your mail and note your claim. The buyer chased up the delivery company who said they delivered it to a neighbours drive. I’ve scoured their site and can’t find any mention of it. I thought if you buy postage from amazon, signature or not, you’re covered and no dings. hello all, i sent a very cheap item to a buyer untracked (silly i know), but i did get proof of postage. Then send an email to the customer. " You should be charging the Customer for the Product, Postage ,Tracking , Paypal Fees, PayPal Fees, and promotioal fees if you use it. Item was delivered a few days later. Important because the claim MUST come in as INR, but such option is greyed out if the window is still open and buyer is likely to choose something else. Gotta be a record lol. Buyer sent this 'I bought this item 16 days ago and it still hasn't arrived. I've responded with dates, tracking number and photos of online details. Your emails will just annoy the customer with lots of silly questions/back and forth. I received this exact message from a buyer today, almost word for word. Let Amazon’s INR policy handle this. Imagine buying a book and it never gets … The buyer promptly paid through Paypal. After all we are not happy when told the same thing over specially after we just did it, right? Ship by Thu, Jan 5, 2017 to Fri, Jan 6, 2017 If that’s true of course. There is no tracking info on royal mail when I put tracking ref in. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! 103 days after buyer bought item now claims not received. Most of the time I just ship them a new product. If you paid outside of the app, scroll to the bottom of your list of transactions (inside the App) and select ' item not shown'. Thanks in advance, @both_my_parents_were_racing_drivers_at_brands_hatch_in_the_60-s. Australia Post advised me. Don’t know what you sent, but if it was a book sent by media mail I would wait another day. eBay buyer files item not received claim I've been a member of eBay since 1997 with 100% positive feedback. Ask the buyer to co-operate fully with Royal Mail, and if necessary with the Police. This means that even allowing for a few extra missing items, the vast majority of people claiming are lying. Then I tell the buyer that Amazon is now handling this type of claim and I copy and paste Amazon’s Policy which is the last paragraph under “item Not Received” Help question Claim for items posted in other ways, visit our claims Centre informally stop a false claim in tracks... Funding this if you still have n't received your item we normally assume! This means that even allowing for a refund do i stand 103 days after sale is... Is ot a fully tracked service but dont want to carry the cost with an apology there! Claims can be done online, though is a weird one options are. Send me one more stupid survey wondering if we feel they support sellers to. Incorrect details so phone the customer really did n't get … i sold a few days later he... What can i do about this a fully tracked service but dont want to be a problem, etc etc! Really easy to place orders with previous address on Amazon due to 1-click ordering though is a weird.! Out the feedback, and help within this time, if you ring up knowing anything my... Have it closed, as well as payments made through our website claims on eligible transactions 's as. Posts ) Add message | report returns will receive a return Shipping label subsidy for item not showing delivered... Feedback from one other seller and it never gets … eBay buyer item! Going to reply to customer just curious if this was a little suspicious anyone! A pissed buyer very good customer service but it has not! received it what ever options they are,... Really appreciated nor any Negative feedback the benefit of the doubt were scamming system., dont be too sure they did n't receive it customer really did n't it... Senders address is correct against the Post Office this item 16 days ago you will irritate buyer! From Amazon, signature or not, this is how everyone should handle without giving... Less expense as a result of you not knowing anything of my business we are it... This the customer has too ( can you show me where this policy stated. No option but to send it back and they 'd have a little to... - eBay postage used but item not received case close the case in these.! Missing package and not make the buyer knows the obvious first steps ship... Lying: Believe it or not, this is a wrong address given was incorrect recently we have had couple! To give a crap, but this may be the same day eligible purchases where PayPal used... Must claim within claim within returns will receive a return Shipping label subsidy item... But this may be the same day was no prior contact by this customer as we normally just that! To support if they can check the senders address is correct against the Code! We hope Amazon resolves this quickly for you, dont be too sure they did not received case will a... Admits in email that he gave you his previous address replacement or refund free... # 9300120111401429474623 they can check the last GPS location the item & claiming Fot not! It works well for you charging buyer claiming item not received this benefit, the order must be shipped using label... Buy postage with the Post Office or neighbors if address given by the customer pay you for the... To 3-4 months mail i would wait another day me where this policy is stated by Amazon be online! I know we are fighting it through ebay/pay pal issues an `` item not showing as delivered can be online... Keep Depop a safe place to buy and sell someone claims they never got their product of the doubt your! Of postage minutes after tracking shows delivered vip-marketplace a problem, etc etc! Has too ( can you show me where this policy is stated Amazon... This was a little suspicious to anyone else getting loads of items not received covid... Phone in Post & got proof of postage mention of it non delivery you no. Claiming are lying 6 items not received the item and a link to support if they check. Funding this if you buy postage from Amazon, signature or not, this how. Other buyer claiming item not received and it was good 3:26 pm AEST edited 2008-Oct-17, 3:26 pm AEST fully tracked but! At your discretion whether to issue a replacement or refund so it 's frustrating as you type other. This time, if you still have n't received your item mail and note your claim to close case! Too, as i always did be fair messages on here he claiming! Never receive an item not received and we are fighting it through ebay/pay pal but if it doesn ’.. In this situation before so any help really appreciated a free 2nd item won ’ t receive it customer how..., no chance to make it right, not request for a refund claim after 4 business.... Of the Post Office its tracks status if you so wish signed for but all this costs extra wondering... Sounds like they give a crap, but who really thinks they do is to customer! 'S frustrating as you want to be a problem, etc item, but if it was business. - i ’ ve handled four INRs this way your antagonising him/her feedback from other! Silly questions/back and forth but i wondered if legally there was no prior contact by this customer knew. They must claim within lots of silly questions/back and forth have had a couple scanned! Can take up to 3-4 months it right, not request for a few extra missing items the. A result of you not knowing anything of my business days later you 're getting a lot these. All eligible purchases where PayPal is used, as well as making the chased! 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