After the computer is Powered OFF, disconnect the computer from its Power Supply Source. This thread is locked. If the Kasa device was working fine before, confirm if there are any changes in the router or the network environment. knxd_ets_failure.zip 1 Copy link RedTiger26 commented Aug 1, 2016. Kasa Scene control command: Now Alexa has added support to control the scene you created on Kasa! Make sure you've set up a smart home device group. Looking for Past Logs for devices. I should clarify, the lights were added a month ago and have been functioning perfectly well since then. I don’t know why, but it seems to have forced a refresh of sorts. Maybe, just maybe it’s dropping out at times. These DNS server errors may appear for any of several different reasons. Recently have a few devices that have just stopped responding to most commands. I decided to swap out a troubled plug with a Zigbee bulb not in use. Need someone else to discuss this. It's just I can't control using voice via Google home. If your C by GE Bluetooth or Direct Connect Lights are not responding to Alexa voice commands or the Alexa app, here are some common solutions:. That's all. Case 2. B. Not using Alexa but Google will do the same thing. In my Google home app, I can see the tp link devices appearing and can turn on or off by clicking on the Google home app. Connect other devices like a laptop or mobile phone to it and check the internet connection. Had another Kasa failure this morning with Alexa and the app. Step-by-step network troubleshooting steps can be used to diagnose and repair the problem as described below. Now it’s a messy mix of virtual rooms to get the desired actions to work. Try this for multiple and random 'Not Responding' errors; 1. In this case, please move the Kasa device closer to your router for a try. I’ll likely try switching the internet band to 2.4GHz on my hub, even though my router shows my connection to be strong to the hub using 5GHz. Why does the device’s status Show “Offline” on Alexa? Go to the “Device Settings” page on the Kasa app to check the signal strength of the Kasa device. When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. Light Bulbs. Check products and services for your region. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. It’s one of two on the same routine, and one works, the other doesn’t. I didn’t buy it for the purpose of fixing HomeKit. If you have need of multiple smart outlets in one area, or you want to tether sensitive appliances in need of surge protection to the internet, the TP Link Kasa Smart WiFi Power Strip gets our whole-hearted recommendation. Marvinyx June 14, 2020, 2:29am #1. Go to Advanced 4. Mostly my Honeywell thermostat. I recently moved and am piecing my system together. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. A step in the right direction, at least Edit: now one of my switches is responding to Alexa commands after I power cycled it. I added a printer earlier and ever since I added it, the page will not respond to the server. Use simple voice commands to control all of your Kasa Smart devices with any Alexa or Google Assistant. Prerequisites . 2. Set up was so simple! Go to Control Panel (from the Start menu) 2. If the LED status still shows that the device is not working properly, please reset the device and re-configure it. Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. I know, the first thing that comes to anybody’s mind is to check all the connections and confirm if all the devices are connected or not. I’ll update this thread if this holds out as a solution. Concur - same issue here with 1.1.5.115 firmware on my Hub. Refer to the link to troubleshoot if you failed to enable remote control. But all of them gives me the same result, i.e. Case 1. You can wait more,or kill "adb.exe" process manually and click 'Restart' The dialog has 3 options: Wait more, Restart and Cancel. You can connect to the other Wi-Fi network or use a different phone to control the Kasa device for a try. Time for more testing…. Upgrade the Kasa device to the latest firmware (click here). Make sure you can control the Kasa device in the local network. If you are unable to control the Kasa device in the local network, please refer to Case 1 to troubleshoot. Problem: All TP-Link devices respond to scene changes through Kasa app and respond to voice command through Echo/Google Home etc. I tried the "sync devices" command. Will keep an eye out next time it happens. My issues have been signal related or a power failure however. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Then, re-enable your smart home device again. Support. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Go to Rebuild 5. The logs I could find provided no information on the failures, just the on action when it finally worked. No further problems yet. This article helps you fix the problem. If there is no available update, please check and inform us the current firmware version (click here). All my Kasa devices show up, but are labeled offline and are not controllable via Alexa. The problem of USB devices not working in Windows 10 could be due to minor software glitches or stuck programs and processes. If you are unable to control the Kasa device in the local network, please refer to, If the above tips are not working, please contact, TP-Link takes your privacy seriously. Continue this thread level 2. Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. I'm new to HE as of the last month (former Wink user) and really love it. guywmartin October 8, 2018, 5:48pm #4. Control from the Kasa Smart app or use voice commands with Alexa or Google Assistant. It’s another day and another Kasa outage for me. Note: Some manufacturers listed may not be available in all countries. Unfortunately, glitches happen. It’s one of two on the same routine, and one works, the other doesn’t. It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. I wasn’t aware that TP Link had a status page. So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding? Recently have a few devices that have just stopped responding to most commands. Done. ADB not responding. I did not find another existing thread that mapped to this question, but if this has already been resolved, please comment here and direct me to the appropriate documentation. Schedule your lights to change to your favorite teams’ color or dim them to a subtle purple for a romantic dinner. Hi. Double check whether Kasa App can remotely control the device or not. We had been using kasa plugs with Google home for a while without issue. I have to kill the program using windows task manager! I then renamed the troubled Kasa plug and put it on a different lamp. If you have finished the configuration process on the Kasa app, but you are not able to turn the Kasa device on or off through the app, please refer to the following steps to troubleshoot. I would start with assigning static ip addresses to see if your issues are addressed. Copyright © 2021 TP-Link Corporation Limited. Allow it to run, then you will A VPN remote server not responding client, on the user's data processor OR mobile device connects to a VPN gateway on the company's network. You can just use the simple command below: 1.”Alexa, turn on Kasa_scene” 2.”Alexa, turn Kasa_scene on” Knowing that it previously worked fine without smartthings I’ve reverted to that and have had no dropouts since. I renamed the bulb to the same thing as the plug dropping frequently. I did sync KASA and HUE I think by commanding it through my phone. Powered by Discourse, best viewed with JavaScript enabled, https://www.tp-link.com/us/support/cloud-service-status/. Internet access on your router could be unavailable. How to reset TP-Link Kasa smart switch and plug? So I gave up in trying to get smartthings to act as a middle man between Google home and the tp link plugs. If you have a TP-Link device, make sure to turn on Remote Control in the Kasa app. We’re now connecting the kasa (TP-Link) plugs to smartthings (to integrate with other devices) and controlling with Google home. Case 1. But her iPad (logged into the same iCloud account) which is on my home network, shows no accessories at all. Step 1. I bought an Eero earlier this month (Amazon had a sale for $100 off). Hello, I have (or had) a total of 11 lighting devices connected to Alexa, from different brands and using different apps (namely Nooie, Tuya, Gosund, Lumary as well as Smart Life). Thank you! Smart Home devices are fantastic, when they are working properly. If not, check your internet access and remote control settings. Everything you enjoy about smart plugs, now in a discreet in-wall outlet. The problem is when the user cannot see all the connected devices under the network in the explorer. Check the LED status on the Kasa device as per UG and try to restart the device. Download and install any software updates available for your devices. No reported Kasa outage either. I have uninstalled KASA , unlinked and reassigned the device but I am still not able to voice command the device via my Google home or Mini. Revamp your kitchen, living room and other areas with the Kasa Smart Wi-Fi Power Outlet and experience a new way to control your home. Out of the blue, when I'd ask Alexa to turn the lights on or off she'd say "Ok sure" but then nothing would happen. ETS Activity Tab: "Device is not responding." When it does actually open it immediately says that the page is not responding. I wonder if it can be related to my iPad, which I have with me on the trip. Log back in. Has anyone else seen this behavior? If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. For example, if you're in the kitchen and request music, the kitchen Echo responds. Can you advise where these logs are? When the port is in this state, it no longer recognizes any USB device, and the USB device will not work. You can follow the question or vote as helpful, but you cannot reply to this thread. The loss of Wi-Fi, a misfired signal, or any of a dozen potential causes can make it difficult for Amazon to find your smart plug. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. I suspect it’s a SmartThings issue, only because when it happened a couple weeks ago, I opened the Kasa app and it worked immediately. Please turn it on for the best experience. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). 1. a message Waiting for ADB appears and I can't do anything with Android Studio. Learn More. Have been using Kasa with TP-Link HS110 smart plugs for best part of 2 years and has been flawless with Alexa, but now over the last week its reporting either device is not responding or there is a huge delay before it switches the plug on. My Alexa app just now let me successfully sign in to the Kasa skill. Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. If so, how can I fix it? All rights reserved. If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. We have a similar issue. If the above tips are not working, please contact TP-Link support. I purchased a Hue kit three weeks ago and linked it to HomeKit. Which driver do I need to replace to fix this? If the signal strength is less than -70dBm, it means the signal strength from the router is too weak. I started checking the app every time I get an Alexa failure and am noticing those Kasa devices offline there as well, so can’t blame it on the Alexa skill this time. Power OFF your computer by pressing the Power button. The downside was I was relying on smartthings to create and control scenes. Try to reboot the smart device and re-discover on Alexa. So very weird! Also check your past logs for the Alexa Skill for error conditions. By completing this form you confirm that you understand and agree to our Privacy Policy. Create the perfect ambiance from anywhere with Kasa Smart’s multicolor light bulb. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. ’ m not finding them in the top left corner properly, please reset the device to the C GE. Wall switches are still offline kasa all devices not responding cycling power status of the Alexa app just now let successfully... -40Dbm, it means the Kasa device was working fine before, confirm if there are any changes the. Will Hi kasa all devices not responding folks commands to control all of them gives me the same,. Result, i.e ip addresses to see if your Amazon smart plug is not responding. but any... Will not respond to scene changes through Kasa app security tokens as a precautionary measure which..., folks you failed to enable remote control settings will likely bring the connection back but! But like any other electronic device, the page is not responding, make sure you can the. 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